Location: San Diego, CA
The Objective: Reconnect and resolve the broken chain of communications of an industry leader that recently experienced significant supply chain issues due to computer hackers.
Unique Challenges: Their raw material provider in South Korea had their email hacked and they were no longer able to communicate directly with their long-time contact person because they weren’t sure if the hacker was intercepting their emails. This is not only inconvenient, but an unfortunate problem in today’s connected world.
Solutions to problems encountered: The parties had always communicated by email (thanks to Google Translate) but now, a live phone call was necessary to ensure they were speaking with the right person. Enter Trans-Lang’s over-the-phone interpreting service. Our on-demand OPI service is charged by the minute, is on demand and is available 24/7, 365 days a week. The on-demand aspect of this service was crucial as they weren’t sure when they would be able to reach their supplier given the time difference between San Diego and South Korea. They also appreciated they would only be charged for time used with no minimum charge per call.
Final outcome: They ended up using the service once over the weekend and on the following Monday and were able to re-establish communication with a crucial supplier. They now plan on using the OPI service regularly to keep in communication with their supplier as one additional way to secure their account.
